HM Passport Office
Office
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HM Passport Office
HM Passport Office is the sole issuer of UK passports and responsible for civil registration services through the General Register Office.
Contact the Service Manual team with any comments or questions.
Nationality
Help and encourage people to use your service: accessibility, assisted digital, user support.
Policy
How to work in an agile way: principles, tools and governance.
Guidance on implementing policy
Naming your service, prototypes, frontend tools and design patterns.
Guidance on administrative framework
How to use data to improve your service: measuring, reporting, analytics tools and techniques.
Procedure & Business rules
Check if you need a service assessment, how to book one and how to get your service on GOV.UK.
System instructions
Choosing technology, development, integration, hosting, testing, security and maintenance.
Reference material
Managing a service team: recruiting the people you need, training and working with contractors.
The Digital Service Standard
The Digital Service Standard provides the principles of building a good digital service. This manual explains what teams can do to build great digital services that will meet the standard.
Communities of practice
You can view the communities of practice to find more learning resources, see who has written the guidance in the manual and connect with digital people like you from across government.